Lorelite Privacy Policy
1. Introduction
This Privacy Policy describes how Lorelite ("we," "our," or "us") collects, uses, and protects your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. It applies to all visitors, customers, and users of our website and services.
2. Information We Collect
We may collect the following types of information:
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Personal Information – Name, email address, phone number, shipping address, and payment details provided voluntarily when placing an order or contacting us.
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Usage Data – Information about your interaction with our website, including IP address, browser type, pages visited, and time spent.
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Cookies & Tracking Data – Data collected via cookies, Google Analytics, Meta Pixel, and other tracking tools to improve user experience, measure performance, and provide personalized marketing.
3. How We Use Your Information
We use your information to:
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Process orders, payments, and deliveries.
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Respond to your inquiries and provide customer support.
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Improve website performance and personalize your experience.
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Send updates about promotions, new products, or changes to this policy (only if you have opted-in).
4. Sharing of Information
We do not sell or rent your personal data. However, we may share your information with:
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Payment Processors (e.g., Stripe) – To process secure transactions.
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Analytics & Marketing Services (e.g., Google Analytics, Meta Pixel) – To analyze website traffic and improve marketing campaigns.
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Logistics Providers – To fulfill and deliver your orders.
All third parties are required to comply with PDPA and implement adequate data protection measures.
5. Your Rights Under PDPA
Under PDPA, you have the right to:
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Request access to the personal data we hold about you.
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Request correction of any inaccuracies.
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Withdraw consent to our processing of your data at any time.
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Request deletion of your personal data where applicable.
You may exercise these rights by contacting us via the details on our website.
6. Cookies & Tracking
Our website uses cookies and similar technologies to:
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Enhance site performance and user experience.
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Track website usage for analytics.
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Deliver targeted advertisements.
You may choose to disable cookies in your browser settings, though this may affect site functionality.
7. Security of Your Data
We take reasonable precautions to protect your personal information, including encryption of sensitive data and restricting access to authorized personnel only.
8. Children's Privacy
Our website and services are not directed at children under 13 years of age. We do not knowingly collect personal data from children. If we become aware of such data collection, we will delete it promptly.
9. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.